Shipping

  • US shipping options

    Shipping Method Cost Shipping Time
    Standard $5 or FREE when you spend over $49 5 - 7 business days
    Expedited $15 2 - 3 business days
    Express $25 1 - 2 business days

     

    Expedited & Express Shipping

    With Expedited Shipping your parcel will be with you in 2-3 business days, when you order before 3pm (EST). After 3pm (EST) please add one day.

    With Express Shipping your parcel will be with you in 1-2 business days, when you order before 3pm (EST). After 3pm (EST) please add one day.

    Please note, not all items are eligible for Expedited or Express Shipping. If some of your items are not available for Expedited or Express Shipping, they will automatically be sent to you via Standard Shipping.

    Expedited and Express Shipping is available to physical addresses in the Continental US only. Sorry we cannot ship Expedited or Express to a PO box.  

     

  • How do I track my order?

    Your tracking information can be found on your dispatch confirmation email, in the ‘Delivery Info’ section (just under your item list). This will let you know where your parcel is if you click on the link, but if it has taken longer than the stated delivery time, please contact us with your order number to hand, and we will be happy to look into this further.

  • My order hasn’t arrived, what do I do?

    Don’t panic! Take a look at your tracking information, which can be found on your dispatch confirmation email, to see where your parcel is. If it has taken longer than the stated delivery time, please contact us with your order number to hand, and we will be happy to look into this further.

  • Where is my item?

    It may be that your item has experienced a delay, so please check your order history for a few more details. This can be found in your online account, as long as you were signed in when you placed your order. Your delayed item should still be reserved for you, and will be sent as soon as possible.

    If you don’t have an online account and have already received part of your order, please check the paperwork included in your parcel. Otherwise, feel free to contact us with your order number to hand, and we will be happy to look into this further.

  • How do I change my delivery address?

    If you would like to change your address in your online account, please proceed to the ‘My account’ section, followed by the ‘Address book’.  Once here, you can edit an address by clicking on the pencil icon, and following the on-screen instructions.  After this, please be sure to assign the ‘Delivery’ tick box to the correct address!

    If you have already placed your order, please contact us via web chat, or through our contact us page with your order number to hand, and we will see what we can do for you.

  • What if I am not in when you make a delivery?

    Don’t worry, you can check your tracking information on your dispatch confirmation email for more details. Otherwise, there will be a card left by the courier with instructions on what to do next.