Offers & Vouchers

  • How do I apply my 4-digit offer code?

    If you see a banner for the offer, click it! Otherwise, you can apply the 4 digit code in the ‘Promotion code’ box - this can be found on the Checkout page, under your shopping list. 

  • How do I apply my voucher code?

    Check those 12 digits – any letter ‘O’s are actually zeros! Then head to the Checkout page, where you will see ‘Apply a gift voucher’, in the ‘Payment Details’ section. Click on this, enter the code, and click ‘+ADD’.

  • I forgot to apply my offer/voucher, what do I do?

    Please contact us via web chat, or through our contact us page with your order number to hand and your offer code (if you have it) and we will be happy to look into this further.

  • My offer is not working

    Just a note to say that Sale and Clearance items are excluded from offers, as well as other selected items (visit

  • Will I lose my offer/voucher if I return an item?

    Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer T&C’s). This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.