Exchanges

  • Can I exchange my order?

    If you used PayPal to pay for your order, sorry to say that we’re unable to offer an exchange. Please return your item(s) for a refund and place a new order.

    If you used any other method of payment, we’ll be happy to offer an exchange. Please visit our Returns page for instructions on how to return your order.

  • Do I have to pay for postage if I want to exchange an item?

    You will be pleased to know that we don’t charge for standard delivery on exchange orders.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • What if I want to exchange my item for something cheaper or more expensive?

    Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us on the returns form.

    Please visit our Returns page for instructions on how to return your order.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • How long do I have to exchange items?

    You have 90 days from receipt of your items to ask for an exchange. We also operate a 365 day quality assurance guarantee. Please see our Returns page for the full returns policy.