Exchanges

Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

  • Can I exchange my order?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other notes (non-delivery)’ located in the 'Delivery' section of our Checkout page, a box will open for you to add a message (up to 300 characters long) saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

  • Do I have to pay for postage if I want to exchange an item?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    You will be pleased to know that we don’t charge for standard delivery on exchange orders.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • What if I want to exchange my item for something cheaper or more expensive?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us on the returns form.

    Please visit our Returns page for instructions on how to return your order.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • How long do I have to exchange items?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    You have 90 days from receipt of your items to ask for an exchange. We also operate a 365 day quality assurance guarantee. Please see our Returns page for the full returns policy.