Exchanges

Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

  • Can I exchange my order?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other notes (non-delivery)’ located in the 'Delivery' section of our Checkout page, a box will open for you to add a message (up to 300 characters long) saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

  • How long do I have to exchange items?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    You have 90 days from receipt of your items to ask for an exchange. We also operate a 365 day quality assurance guarantee. Please see our Returns page for the full returns policy.

  • Do I have to pay for postage if I want to exchange an item?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    You will be pleased to know that we don’t charge for standard delivery on exchange orders.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • How long will my exchange take?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    It can take a while for parcels to reach us, up to 14 days from when you send them back in fact, so please allow this time before you get in touch.

    As soon as this time passes, please contact us with your order number and the details about which items you sent back. Our friendly advisors will then see what they can do for you.

  • Will my offer be applied to my exchange?

     
    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.” at the top of the content section.

    If you return your item for an exchange, your offer will be carried over to your new order (please note we cannot exchange items paid with Paypal).

    This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

  • Will I lose my offer/voucher if I return an item?

    Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer T&C’s). This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

    If you return your item (for an exchange), your offer will be carried over to your new order (please note we cannot exchange items paid with Paypal). 

  • What if I want to exchange my item for something cheaper or more expensive?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. 

    Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us on the returns form.

    Please visit our Returns page for instructions on how to return your order.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.