Covid-19: A quick update from Boden


I hope you and your families are keeping safe and well, and you’re squeezing those that you can. I just wanted to give you a quick update about where we’re at here at Boden, and answer some questions you might have.

Johnnie Boden

Keep calm and squeeze the ones you love

*If you can. We really hope you can.

The Boden warehouse, Johnnie Boden and Boden packaging

How are you looking after your workers?

Our London and Boston office staff are now working from home and we have closed our shops. In line with the UK government and World Health Organisation advice, our warehouse team in Leicester, and warehouse and Customer Service team in Pennsylvania have changed to a new shift pattern with careful hygiene protocols. 

How can I get in touch?

You can still contact our friendly Customer Service team the usual way. Call 1-866-206-9508 between 9am-5pm EST Monday-Friday, email or click on the live chat on our website.

Are you still delivering?

We are still sending out spotty parcels of joy, however these may take longer to get to you than usual. 

What’s your returns policy?

To ensure the health and safety of our staff, our returns are taking a little longer to process than normal. If, due to the current situation, you are no longer able to return your order within our 3-month window please don’t worry – we will be allowing extra time.

What’s your exchange policy?

We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other instructions’ section of our checkout page saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

How are you making deliveries safe?

The current advice is that it is safe to receive parcels, although we do recommend washing your hands after handling one. 

Are all your products still available?

At the moment, we have good availability on most styles. We’re working closely with suppliers to manage our upcoming summer and autumn ranges.

To the NHS with love from Boden

We’re partnering with Helpforce, a big-hearted British charity, who coordinate initiatives to help make the lives of NHS staff and patients better. Together, we’ll be donating our lovely clothes to those that need them, from nightwear for NHS workers who can’t return home at the end of their shift, to clothes for recovered patients to wear when they leave hospital. Find out more about their brilliant work and how you can help here

To the NHS with love from Boden

Clothes that last

Check out our sustainability page to read about our 365-day quality promise and how we make your clothes responsibly.

Learn more