For purchases made through bodenusa.com we operate a no-quibble returns policy and if you return an item within 90 days of receipt (although this is reduced to 7 days on sale goods), we will give you back the amount you paid for the item, or offer an exchange, whichever you prefer, no questions asked. Sorry, but we're unable to offer exchanges on orders paid for via PayPal.
Earrings (where the internal packaging seal has been broken) and swimwear (where the hygiene strips have been removed) are non-refundable for hygiene reasons, unless they are actually faulty.
After our 90 day return period, until the first anniversary of your order arriving, you can still return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So if you’re not happy we will give you the option of exchanging your item or receiving a credit for the amount you paid for that item.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Your legal rights are not affected by these statements.
When sending a return, we recommend that you send it using the SmartLabel included with the packaging slip. Simply pop the label on the outside of your return package and drop your package in the US Mail wherever you find it most convenient. No postage is required. A flat fee of $7 will be deducted from your refund. Please allow 10-14 business days for your refund to process.
Any questions? Please call our Customer Care Representatives on 1 866 206 9508. Please do not ship your return parcel back to the UK.
During sale time we continue to honour our no quibble return policy, but shorten our returns period. You have seven days to make your mind up about any order, during which time we’ll exchange or refund it, no questions asked. The 7 day return policy enables us to process returns and put them back into the sale section before the sale ends.
During FINAL SALE / FINAL CLEARANCE our discounts are so good we can’t accept returns.
We try to process returns as quickly as possible. Once your parcel has been recieved it can take up to 14 days to process the returns and for you to receive your refund.
If you are returning goods for refund or exchange please send them to:
180 Armstrong Road