When sending a return, we recommend that you send it using the Smart Label included with the packaging slip. Simply pop the label on the outside of your return package and drop your package in the US Mail wherever you find it most convenient. No postage is required. A flat fee of $7 will be deducted from your refund. Please allow 10-14 working days for your refund to process. Any questions? Please call our Customer Care Representatives on 1 866 206 9508. Please do not ship your return parcel back to the UK.
Please note that when returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. Your legal rights are not affected by these statements.
We're sorry but we are not able to offer exchanges on orders where PayPal was used as a payment method. Please return your item(s) for a refund and place a new order.
Do I have to pay for postage if I want to exchange an item?
No. There is no shipping charge on any exchange order.
What if I want to exchange my item for something cheaper or more expensive?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. That seems fair to us.
How long do I have to exchange items?
You can return for an exchange or credit voucher at any time up to 3 months from receipt.